C Refund Policy C
If the government introduces national or local restrictions, as a result of the covid pandemic which prevent us from running your workshop then you will be offered a full refund or a chance to rearrange for when we are able to run the workshop. If your teacher becomes ill with covid and we have to cancel your workshop, then the same applies. If however, you become ill and are unable to attend our usual refunds policy applies, as it would with any other illness.**
Before you read the Where Inspiration Blooms Refunds & Cancellations Policy below, we wanted to explain to you why the policy is as it is! We are a small business and have extensively researched the refunds policies of a significant amount of other businesses and companies (from Norwich Knitting Workshops to Glastonbury to the RHS and everyone in between!). The information below is completely in line with what they all say and is widely reputed to be the ‘industry standard’. In fact in a couple of areas we are considerably more lenient than our industry, allowing tickets to be transferred or re-sold, which for 90% of our colleagues is not permitted. We are a local community based business, so where we can, we want to be as generous as possible.
We are also a team of 2, and the time it takes to arrange refunds, not to mention financial pressure it puts us under also takes its toll. Please do bear this in mind before you book tickets with us and please can we ask that you don't ask us to make 'an exception' for you. You'd be surprised how many people ask us to, and it really isn't fair, especially as we have this policy for you to view in advance of booking!
For us to be able to carry on running our business, we have to sell a minimum number of tickets for each workshop in order to cover our overheads (that’s before we make any profit at all) so if we reach that number of ticket sales and then have to issue refunds we will make a loss, which makes our business unsustainable. We hope that you understand. If you have any questions please do contact us on via firstname.lastname@example.org
The Policy Itself...
The following information applies to any workshop bookings where payment has been made via this website. It does not cover bookings you have made directly with teachers or through their own websites.
For all other enquiries please contact your workshop teacher directly (their contact information can be found on their event page in our calendar).
Where Inspiration Blooms Refunds Policy
We do not offer refunds on any of our workshops.
If you are unable to attend and advise us in advance of 14 days of the workshop date, then you have two options.
You can either:
Transfer to a future workshop. This can only be actioned once and is space permitting OR
Opt to receive a Where Inspiration Blooms gift voucher for the same amount as your original booking. These vouchers are valid for a period of 6 months only.
If you are unable to attend and the workshop date is within 14 days then you can:
Gift your ticket to a friend or family member (ticket transfer only becomes valid when you advise us of the change of name on the booking).
Sell your ticket to someone else (ticket transfer only becomes valid when you advise us of the change of name on the booking).
Cooling Off Period
On all tickets we allow a 24-hour ‘cooling-off’ period whereby you have the right to change your mind. If this applies to you please email email@example.com within 24 hours of your purchase and we will come back to you as soon as possible.
Cancellation of a Workshop
In the unlikely event that we have to cancel a workshop you will be given at least 24 hours notice. You will be offered the opportunity to transfer to another date (if possible), another workshop or a full refund. We will not be held liable for any other costs or expenses that you may incur in the event of cancellation by us.
If you have any other questions please do not hesitate to contact us on firstname.lastname@example.org
or call Jules on 07710474699 or Caroline on 07916 460739. Or click here.